Support
Need a hand with Extract?
Email support@relaycapital.io with your license email, what you were exporting, and any error you saw. We'll get you sorted.
Faster help
What to include in your email
- Your license emailThe email used for your Extract license, if you purchased one.
- What you were exportingFor example, a date range or a title keyword you filtered by.
- The error you sawThe exact message, or a screenshot if that's easier.
- Where it happenedConnecting Fathom, previewing meetings, exporting, or activating a license.
Please don't send private meeting content
Never send your Fathom API key, meeting transcripts, summaries, recordings, or downloaded ZIP files. The error message and your license email are all we need to start.